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 Forum index » Taking the Puppy out for a walk » Suggestions
We can do better than this...........
Moderators: Flash, Ian, JohnMurga
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puppyluvr


Joined: 06 Jan 2008
Posts: 3186
Location: Chickasha Oklahoma

PostPosted: Wed 12 Nov 2008, 22:33    Post subject:  We can do better than this...........
Subject description: Too many posts unanswered
 

Sad ,



Over 5000 people got no response at all...
Thats terrible......This is an important area...
Puppy`s are supposed to be friendly....
I only respond to the ones I can help, hoping that by leaving the rest unanswered, they will be found easier...

Maybe unanswered posts should be made sticky in their respective threads, or something...IDK, but this isnt cool..
I`d like to think we have,
The friendliest forum in Linux....
I can think of 5000 people who might disagree....
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KF6SNJ

Joined: 19 Jun 2007
Posts: 698
Location: Distressed States of Amerika

PostPosted: Thu 13 Nov 2008, 00:05    Post subject:  

How did you come up with this? I have never had a post that went unanswered. Sometimes the answer is found in a different thread in a different section of the forum. I know that may seem contradictory to your findings, but that has been my experience.
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puppyluvr


Joined: 06 Jan 2008
Posts: 3186
Location: Chickasha Oklahoma

PostPosted: Thu 13 Nov 2008, 00:38    Post subject:  

Very Happy Hello,
Its a screenshot of the "view unanswered posts" link on the right side of the "Forum index" page...

It grows by about 10/20 a day...
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technosaurus


Joined: 18 May 2008
Posts: 4282

PostPosted: Thu 13 Nov 2008, 02:49    Post subject:  

I try to answer posts that I can but I only answer it in one of their posts. Many people post the same question in several sections several times. When I notice this I ask them to post a link to the one I respond to in a PM and to annotate it with [solved]
Many of these PMs get unanswered so I assume they were just distro-hopping and moved on (hopefully temporarily)
Other posts are just hey look at this - no response necessary.
Sometimes people just have an obscure (usually hardware specific) problem that I just have no clue how to help them.
And still other posts are from AJ (aka AlienJeff)- j/k AJ
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Lobster
Official Crustacean


Joined: 04 May 2005
Posts: 15117
Location: Paradox Realm

PostPosted: Thu 13 Nov 2008, 03:53    Post subject:  

Quote:
Over 5000 people got no response at all...


Thanks to John Murga and Flash, the forum is diverse and dynamic.
Spammers, trolls and those posting incomprehensibly, are often ignored.
Some may be posting in other languages with limited help available.

It is worth remembering that some people are new, 'Linux bewildered' or disabled by infirmity, using Windows, or as in my case, lack of neurons.

Be kind. Be patient. Answer the same questions again.
I am here because of the extensive help from Barry and GuestToo and others who treated me with respect and kindness.

Could we do more as Jay (puppyluvr) suggests?
Always. Idea

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Last edited by Lobster on Thu 13 Nov 2008, 21:11; edited 1 time in total
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01micko


Joined: 11 Oct 2008
Posts: 7784
Location: qld

PostPosted: Thu 13 Nov 2008, 04:12    Post subject:  


Maybe there could be a sticky in the beginners section named 'first post' or some such. Certain rules could be outlined but a guarantee given that the post will be answered. Might save some clutter.
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koolie

Joined: 12 Mar 2007
Posts: 556

PostPosted: Thu 13 Nov 2008, 06:52    Post subject:  

Quote:
I can think of 5000 people who might disagree....

Give them all a refund, I say, and a free 12-month subscription to the forum.
Cost be damned.
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Flash
Official Dog Handler


Joined: 04 May 2005
Posts: 10937
Location: Arizona USA

PostPosted: Thu 13 Nov 2008, 09:32    Post subject:  

The forum has a "trash can" where spam and other undesirable posts are put rather than deleting them. I'm guessing most of the unanswered posts will be found there.
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Béèm


Joined: 21 Nov 2006
Posts: 11782
Location: Brussels IBM Thinkpad R40, 256MB, 20GB, WiFi ipw2100. Frugal Lin'N'Win

PostPosted: Thu 13 Nov 2008, 11:31    Post subject:  

I have the same feeling, altho I won't say 5000, that more and more posts are unanswered. Very often the more technical ones.
And I am afraid the people who have the knowledge to answer are busy with other (maybe personal) thing, or too busy discussing the 4.2 or 5.0 or developing other nice stuff.

Those who answer regularly maybe able to do so up to a certain point and then I see nobody more knowledgeable is taking over.

Well what happens here it the lack of organization. Everybody is willing and is trying to help but the technical knowledge is very variable, some questions remain unanswered.

Another point is, that I don't know if there are people in development analyzing the post to see which subjects comes around frequently in order to adapt the product. I know the bug threads are looked upon, but I don't think it's done for the other forums.

A last point which affects the quality of the support is the working of the forum. If one tries to answer as quickly as possible and you have to sit for minutes looking at your screen before there is an answer back, it's deterring.
I made several remarks already, but these posts stay unanswered as well.

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bugman


Joined: 20 Dec 2005
Posts: 2131
Location: buffalo commons

PostPosted: Thu 13 Nov 2008, 12:23    Post subject:  

2,836 of those are by shroomy bee
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puppyluvr


Joined: 06 Jan 2008
Posts: 3186
Location: Chickasha Oklahoma

PostPosted: Thu 13 Nov 2008, 13:16    Post subject:  

Very Happy

Quote:
2,836 of those are by shroomy bee


Very Happy LMAO Very Happy
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alienjeff


Joined: 08 Jul 2006
Posts: 2291
Location: Winsted, CT - USA

PostPosted: Thu 13 Nov 2008, 13:16    Post subject:  

@bugman

That still leaves a lot of, ahem ... other unanswered posts. Wink

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Fossil

Joined: 13 Dec 2005
Posts: 554
Location: Gloucestershire, UK.

PostPosted: Thu 13 Nov 2008, 18:42    Post subject:  

Ghosts in the machine? Wink
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Aitch


Joined: 04 Apr 2007
Posts: 6825
Location: Chatham, Kent, UK

PostPosted: Thu 20 Nov 2008, 14:25    Post subject:  

One has to also account for the 'information only' type announcements, which need no answer

examples

http://www.murga-linux.com/puppy/viewtopic.php?t=35732

http://www.murga-linux.com/puppy/viewtopic.php?t=35731

http://www.murga-linux.com/puppy/viewtopic.php?t=35771

http://www.murga-linux.com/puppy/viewtopic.php?t=35728

http://www.murga-linux.com/puppy/viewtopic.php?t=35727

& the jokes

http://www.murga-linux.com/puppy/viewtopic.php?t=35788

nice one, Chris Laughing

http://www.murga-linux.com/puppy/viewtopic.php?t=35763

Laughing

& 'Solved'

http://www.murga-linux.com/puppy/viewtopic.php?t=35770

Nice tip, disciple

so maybe not so many problems, but I agree with Jay, in principle, though reversing the search gives a bit of insight, too

http://www.murga-linux.com/puppy/search.php?ppage=30&search_id=unanswered&start=5100

The first 3 are BarryK c2005

Bugman, I shouldn't laugh but..... Laughing Laughing Laughing Laughing

Couldn't find any ghosts though, Fossil, perhaps a seance? Wink

Aitch Smile
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jrb


Joined: 11 Dec 2007
Posts: 1030
Location: Smithers, BC, Canada

PostPosted: Sun 23 Nov 2008, 18:34    Post subject:  

Some of those unanswered posts are mine, 2 or 3. They are technical questions and I assumed nobody had a solution. (approaching perfection, but still not perfect)

The questions that have been answered have been done so with enthusiasm and expertise (10 out of 10)

Thanks puppyluvr for pointing out that "View unanswered posts" link. I try to respond to posts where I have something to offer. Checking this link will make it that much easier to return something to the community.

Thanks again to anyone who has given help to me or anyone else. Its nice to know there are good people out there.
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