Puppy Linux Discussion Forum

puppyluvr

,

Over 5000 people got no response at all...
Thats terrible......This is an important area...
Puppy`s are supposed to be friendly....
I only respond to the ones I can help, hoping that by leaving the rest unanswered, they will be found easier...

Maybe unanswered posts should be made sticky in their respective threads, or something...IDK, but this isnt cool..
I`d like to think we have,
The friendliest forum in Linux....
I can think of 5000 people who might disagree....

KF6SNJ · Posted: Thu 13 Nov 2008, 00:05 Post subject:

How did you come up with this? I have never had a post that went unanswered. Sometimes the answer is found in a different thread in a different section of the forum. I know that may seem contradictory to your findings, but that has been my experience.

puppyluvr · Posted: Thu 13 Nov 2008, 00:38 Post subject:

Hello,
Its a screenshot of the "view unanswered posts" link on the right side of the "Forum index" page...

It grows by about 10/20 a day...

technosaurus · Joined: 18 May 2008 Posts: 3843

I try to answer posts that I can but I only answer it in one of their posts. Many people post the same question in several sections several times. When I notice this I ask them to post a link to the one I respond to in a PM and to annotate it with [solved]
Many of these PMs get unanswered so I assume they were just distro-hopping and moved on (hopefully temporarily)
Other posts are just hey look at this - no response necessary.
Sometimes people just have an obscure (usually hardware specific) problem that I just have no clue how to help them.
And still other posts are from AJ (aka AlienJeff)- j/k AJ

Lobster · Posted: Thu 13 Nov 2008, 03:53 Post subject:

01micko · Joined: 11 Oct 2008 Posts: 7015 Location: qld

Maybe there could be a sticky in the beginners section named 'first post' or some such. Certain rules could be outlined but a guarantee given that the post will be answered. Might save some clutter.

koolie · Joined: 12 Mar 2007 Posts: 556

Flash · Posted: Thu 13 Nov 2008, 09:32 Post subject:

The forum has a "trash can" where spam and other undesirable posts are put rather than deleting them. I'm guessing most of the unanswered posts will be found there.

Béèm · Posted: Thu 13 Nov 2008, 11:31 Post subject:

I have the same feeling, altho I won't say 5000, that more and more posts are unanswered. Very often the more technical ones.
And I am afraid the people who have the knowledge to answer are busy with other (maybe personal) thing, or too busy discussing the 4.2 or 5.0 or developing other nice stuff.

Those who answer regularly maybe able to do so up to a certain point and then I see nobody more knowledgeable is taking over.

Well what happens here it the lack of organization. Everybody is willing and is trying to help but the technical knowledge is very variable, some questions remain unanswered.

Another point is, that I don't know if there are people in development analyzing the post to see which subjects comes around frequently in order to adapt the product. I know the bug threads are looked upon, but I don't think it's done for the other forums.

A last point which affects the quality of the support is the working of the forum. If one tries to answer as quickly as possible and you have to sit for minutes looking at your screen before there is an answer back, it's deterring.
I made several remarks already, but these posts stay unanswered as well.

bugman · Joined: 20 Dec 2005 Posts: 2131 Location: buffalo commons

2,836 of those are by shroomy bee

puppyluvr · Posted: Thu 13 Nov 2008, 13:16 Post subject:

alienjeff · Joined: 08 Jul 2006 Posts: 2290 Location: Winsted, CT - USA

@bugman

That still leaves a lot of, ahem ... other unanswered posts. Wink

Fossil · Posted: Thu 13 Nov 2008, 18:42 Post subject:

Ghosts in the machine? Wink

Aitch · Joined: 04 Apr 2007 Posts: 6825 Location: Chatham, Kent, UK

One has to also account for the 'information only' type announcements, which need no answer

examples

http://www.murga-linux.com/puppy/viewtopic.php?t=35732

http://www.murga-linux.com/puppy/viewtopic.php?t=35731

http://www.murga-linux.com/puppy/viewtopic.php?t=35771

http://www.murga-linux.com/puppy/viewtopic.php?t=35728

http://www.murga-linux.com/puppy/viewtopic.php?t=35727

& the jokes

http://www.murga-linux.com/puppy/viewtopic.php?t=35788

nice one, Chris Laughing

http://www.murga-linux.com/puppy/viewtopic.php?t=35763

Laughing

& 'Solved'

http://www.murga-linux.com/puppy/viewtopic.php?t=35770

Nice tip, disciple

so maybe not so many problems, but I agree with Jay, in principle, though reversing the search gives a bit of insight, too

http://www.murga-linux.com/puppy/search.php?ppage=30&search_id=unanswered&start=5100

The first 3 are BarryK c2005

Bugman, I shouldn't laugh but..... Laughing

Couldn't find any ghosts though, Fossil, perhaps a seance? Wink

Aitch

jrb · Posted: Sun 23 Nov 2008, 18:34 Post subject:

Some of those unanswered posts are mine, 2 or 3. They are technical questions and I assumed nobody had a solution. (approaching perfection, but still not perfect)

The questions that have been answered have been done so with enthusiasm and expertise (10 out of 10)

Thanks puppyluvr for pointing out that "View unanswered posts" link. I try to respond to posts where I have something to offer. Checking this link will make it that much easier to return something to the community.

Thanks again to anyone who has given help to me or anyone else. Its nice to know there are good people out there.