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 Forum index » Advanced Topics » Hardware » Networking » Wireless
Puppy can't find Dell Latitude 4310 wireless adaper
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bushyiii

Joined: 28 Jan 2012
Posts: 22

PostPosted: Sun 29 Nov 2015, 00:05    Post subject:  Puppy can't find Dell Latitude 4310 wireless adaper  

I have a DELL Latitude E 4310. Regardless of the puppy version the only thing the network setup shows it a Ethernet NIC, never the wireless NIC. I tried Slacko 6.3.0 today and the same thing.

In Windows 10 I found this info on the NIC:
Intel(R) Centrino(R) Ultimate-N 6300 AGN Driver
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
[02]: fe80::5c96:f34a:d9f8:369

I tried searching through the list of possible modules to load and only find one Intel wifi driver and it does not bring up the wireless NIC.

Is there anything I can do?
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tempestuous

Joined: 10 Jun 2005
Posts: 5468
Location: Australia

PostPosted: Sun 29 Nov 2015, 01:18    Post subject:  

That wifi device should be supported in all modern Puppies by the iwlwifi driver. But something is going wrong, and you need to open an xterminal and run the "dmesg" command to find out what. This command will spit out a long list of information, and somewhere near the end you should see some reference to the "iwlwifi" module, and some sort of error - possibly relating to ACPI, or a conflict with bluetooth hardware, or missing firmware.
If you don't feel confident diagnosing this, yourself, you can post the results here and we can look at them, by running these 2 commands -
Code:
dmesg > dmesg.txt
gzip dmesg.txt

Now use ROX to navigate to /root and you will see a file called "dmesg.txt.gz". You can attach that file to a forum post.
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darry1966


Joined: 26 Feb 2012
Posts: 898

PostPosted: Sun 29 Nov 2015, 01:46    Post subject:  

Broadcom BCM4313 802.11bgn Wireless Network Adapter
Info specifications from here: http://www.ubuntu.com/certification/hardware/201103-7379/
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cthisbear

Joined: 29 Jan 2006
Posts: 4200
Location: Sydney Australia

PostPosted: Sun 29 Nov 2015, 20:42    Post subject:  

Specs:

http://www.engadget.com/products/dell/latitude/e4310/specs/

"""""""""'
I bet you haven't turned on your Wireless switch...
RHS midway along the side.

ftp://ftp.dell.com/Manuals/all-products/esuprt_laptop/esuprt_latitude_laptop/latitude-e4310_setup%20guide_en-us.pdf

Chris.
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darry1966


Joined: 26 Feb 2012
Posts: 898

PostPosted: Sun 29 Nov 2015, 21:28    Post subject:  

cthisbear wrote:
Specs:

http://www.engadget.com/products/dell/latitude/e4310/specs/

"""""""""'
I bet you haven't turned on your Wireless switch...
RHS midway along the side.

ftp://ftp.dell.com/Manuals/all-products/esuprt_laptop/esuprt_latitude_laptop/latitude-e4310_setup%20guide_en-us.pdf

Chris.


Hi Chris,

Yep forgotten to turn mine on many a time on some machines with switchable wireless. Laughing
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cthisbear

Joined: 29 Jan 2006
Posts: 4200
Location: Sydney Australia

PostPosted: Mon 30 Nov 2015, 00:31    Post subject:  

" Yep forgotten to turn mine on many a time on some machines with switchable wireless. "

My wife has caught me out on her Dell a few times.

She has somehow pressed F2 and out goes the wireless.
Grrrr!

Chris.
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rokytnji

Joined: 20 Jan 2009
Posts: 2285

PostPosted: Mon 30 Nov 2015, 01:00    Post subject:  

Quote:
That wifi device should be supported in all modern Puppies by the iwlwifi driver.


Yep

Code:
#inxi -M
Machine:   System: Dell product: Latitude E4310 v: 0001
           Mobo: Dell model: 0T6M8G v: A01 Bios: Dell v: A03 date: 07/08/2010
#inxi -N
Network:   Card-1: Intel 82577LM Gigabit Network Connection driver: e1000e
           Card-2: Intel Centrino Advanced-N 6200 driver: iwlwifi


It's bonafide.
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tempestuous

Joined: 10 Jun 2005
Posts: 5468
Location: Australia

PostPosted: Tue 01 Dec 2015, 15:24    Post subject:  

bushyiii, what's the outcome?
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darry1966


Joined: 26 Feb 2012
Posts: 898

PostPosted: Tue 01 Dec 2015, 15:40    Post subject:  

cthisbear wrote:
" Yep forgotten to turn mine on many a time on some machines with switchable wireless. "

My wife has caught me out on her Dell a few times.

She has somehow pressed F2 and out goes the wireless.
Grrrr!

Chris.



On one forum i'm on they have a thread called "Have you turned off and on again" LOL
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tempestuous

Joined: 10 Jun 2005
Posts: 5468
Location: Australia

PostPosted: Thu 03 Dec 2015, 03:48    Post subject:  

bushyiii, 4 days later, what's the outcome?
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ally


Joined: 19 May 2012
Posts: 1493
Location: lincoln, uk

PostPosted: Thu 03 Dec 2015, 06:31    Post subject:  

I have the same issue on my lenovo x201, no wifi card seen for the same adapter

although the iwlwifi loads the iwldvm does not (seen in tahr64), loading makes no difference however

Smile
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tempestuous

Joined: 10 Jun 2005
Posts: 5468
Location: Australia

PostPosted: Thu 03 Dec 2015, 08:48    Post subject:  

... then it would be a good idea to perform the diagnostic process I explained in the 2nd post.
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ally


Joined: 19 May 2012
Posts: 1493
Location: lincoln, uk

PostPosted: Thu 03 Dec 2015, 09:13    Post subject:  

sorry t, my bad....

have copied dmesg from working tahr64 and the failed ('with error -2') from slacko64

cheers

Smile
dmesgslacko64.txt.gz
Description 
gz

 Download 
Filename  dmesgslacko64.txt.gz 
Filesize  12.18 KB 
Downloaded  109 Time(s) 
dmesgtahr64.txt.gz
Description 
gz

 Download 
Filename  dmesgtahr64.txt.gz 
Filesize  12.61 KB 
Downloaded  114 Time(s) 
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tempestuous

Joined: 10 Jun 2005
Posts: 5468
Location: Australia

PostPosted: Fri 04 Dec 2015, 07:24    Post subject:  

OK, I see that Tahrpup successfully loads the iwlwifi driver, but Slacko fails, with this error -
Code:
Direct firmware load for iwlwifi-6000-4.ucode failed with error -2

But Slacko actually contains the firmware file "iwlwifi-6000-4.ucode" and from its filesize I can see that it's the same firmware version, too (Intel ucode 9.221.4.1).
You can see that the iwlwifi driver has a list of valid firmware versions, -6, -5, -4, -3; the kernel tries all of them in descending order. Tahrpup's 3.14.x kernel initially fails in this process, but falls back to the firmware-loader-helper module and then succeeds.
But in Slacko's 4.1.x kernel the firmware-loader-helper module is deprecated, and this probably the reason for failure ... although the firmware-loader-helper module should not be necessary.

I did some Googling, and it appears this failing will be remedied in future kernels, but for now some sort of workaround is required.
Since the original poster has not shown the courtesy of a reply, I will send a suggested fix to ally via PM.
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cthisbear

Joined: 29 Jan 2006
Posts: 4200
Location: Sydney Australia

PostPosted: Fri 04 Dec 2015, 15:54    Post subject:  

" Since the original poster has not shown the courtesy of a reply, I will
send a suggested fix to ally via PM. "

As you know tempestuous I just love some of these thankless people
that never reply.

But I do think that you should post your thoughts for that one
person who really appreciates a fix.

Just my thoughts....as always I thank you for your past help.

Cheers....Chris.
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