No HDMI sound from Asus GL10CS in Bionicpup64-8.0 (solved!)

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ally
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No HDMI sound from Asus GL10CS in Bionicpup64-8.0 (solved!)

#1 Post by ally »

my neighbour has recently purchased a spanking new Asus GL10CS 9th gen i7 with intel HDA ALC887_VD and nvidia NVIDIA Corporation Device 10f9 (rev a1)

installed OS is windows 10 and we are booting with a rufus prepared usb

bionicpup64-8.0 uefi boots well as does fatdog64-810 but there is no sound via HDMI

after trying as many tricks as I could find we have been unable to get sound working via the monitor

a similar machine resolved this issue with a kernel > 5.0 so the current difficulty is getting the machine to boot with a later kernel

within bionic64 I have used the quickpet>change kernels with kernels 5.01 and 5.3.13 from my archive.org huge kernel repo

https://archive.org/download/Puppy_Linu ... 64.tar.bz2

https://archive.org/download/Puppy_Linu ... 64.tar.bz2

both of these kernels boot but screen tears when starting X, I have tried booting with no X to attempt a manual config but screen goes crazy still - both bionic and fatdog boot to clean screens, it's just the sound issue...

I have also tried LXpupsc64-20.0 which has a much later installed kernel with the same result


has anybody had the same/similar machine working or resolved the HDMI sound or can point to troubleshooting the graphics issues

I'm struggling!!

:)
Last edited by ally on Wed 19 Feb 2020, 10:56, edited 1 time in total.
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bigpup
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#2 Post by bigpup »

That is too slow a computer to run Puppy on! :shock:
Just joking! :lol: :lol: :lol:

I assume sound works OK, if using headphones or speakers, attached by analog connections.
I assume the sound device is setup correctly.
I assume you are using the HDMI connector, of the graphics card, not the motherboard.
I assume the monitor has no setup setting that turns HDMI audio on/off or internal speakers on/off.
I assume you are using the correct Nvidia graphics driver, not just the Nouveau driver.

In Bionicpup64 8.0
Will need to run Quickpet->Info->Bionicpup updates to have the newer Nvidia drivers listed.
Quickpet->Drivers will have listed the correct driver to install and use.
Probably need the Nvidia 440 driver.
after trying as many tricks as I could find we have been unable to get sound working via the monitor
I hesitate a suggestion, because you may have already tried it.
Knowing what you have tried would help.

Will you post what it shows for sound devices in menu->Setup-> ALSA Sound Wizard->Multiple Cards

In Retrovol Mixer
May have a digital slider that needs activated and volume set.
Anything else that looks like something controlling digital audio.
The things they do not tell you, are usually the clue to solving the problem.
When I was a kid I wanted to be older.... This is not what I expected :shock:
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#3 Post by ally »

"I assume sound works OK, if using headphones or speakers, attached by analog connections."

yes


"I assume the sound device is setup correctly."

>>> the intel ac887 is picked up and works via speakers, the nvidia has 5 or 6 entries but only the pdif (? from memory) entry and no sliders (I also tried pavcontrol but it could not find sound cards)

I assume you are using the HDMI connector, of the graphics card, not the motherboard.

>>>> yes (FYI, there is a vga input on the monitor but no output on the card to try)

I assume the monitor has no setup setting that turns HDMI audio on/off or internal speakers on/off.

>>> tv setup has hdmi or vga, no other menu entry (set to hdmi)

I assume you are using the correct Nvidia graphics driver, not just the Nouveau driver.

>>> no - using the nouveau (see below)

In Bionicpup64 8.0
Will need to run Quickpet->Info->Bionicpup updates to have the newer Nvidia drivers listed.
Quickpet->Drivers will have listed the correct driver to install and use.
Probably need the Nvidia 440 driver.

>>> have tried the 440 quick pet but it fails to install (sorry cannot remember the error) - I also tried getnvidia and a download from nvidia, it also failed

Quote:
after trying as many tricks as I could find we have been unable to get sound working via the monitor

I hesitate a suggestion, because you may have already tried it.
Knowing what you have tried would help.

Will you post what it shows for sound devices in menu->Setup-> ALSA Sound Wizard->Multiple Cards

>>> I'll will get a screen dump next try

In Retrovol Mixer
May have a digital slider that needs activated and volume set.

cheers bigpup

the googling has suggested it to be a kernel problem

:)
Anything else that looks like something controlling digital audio.
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#4 Post by perdido »

According to specs from Asus the GL10CS has the Nvidia GeForce GTX 1060 video?

If that is the case the following drivers from Nvidia will support that card.
If you find a matching driver in Quickpet it would need to have a matching kernel with the system that compiled the driver.

Linux x64 (AMD64/EM64T) Display Driver
--------------------------------------------------------------------
Version: 440.59 - Release Date: Mon Feb 03, 2020
Version: 440.44 - Release Date: Wed Dec 11, 2019
Version: 440.36 - Release Date: Fri Nov 22, 2019
Version: 440.31 - Release Date: Mon Nov 04, 2019
Version: 430.64 - Release Date: Tue Nov 05, 2019
Version: 430.50 - Release Date: Wed Sep 11, 2019
Version: 430.40 - Release Date: Mon Jul 29, 2019
Version: 430.34 - Release Date: Tue Jul 09, 2019
Version: 430.34 - Release Date: Tue Jul 09, 2019
Version: 430.34 - Release Date: Tue Jul 09, 2019

I have read of some incompatibilities with nouveau on latest Nvidia graphics but nothing exactly like this issue. For what its worth :)

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#5 Post by ally »

thanks

:)
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#6 Post by bigpup »

tv setup has hdmi or vga, no other menu entry (set to hdmi)
OK.
The monitor is a TV.

Well, the Nvidia drivers in Quickpet are for the kernel that comes in Bionicpup64 8.0.
Kernel 4.19.23
They will not work if you changed the kernel.

Getnavidia and compiling a Nvidia driver run package.
The Bionicpup64 8.0 devx sfs will give you the tools to compile, but not the kernel sources.
The Bionicpup64 8.0 kernel sources sfs is for the kernel that comes in Bionicpup64 8.0.
No help if you changed the kernel.
Need the ones for the kernel being used.
The things they do not tell you, are usually the clue to solving the problem.
When I was a kid I wanted to be older.... This is not what I expected :shock:
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#7 Post by ally »

sorry I'm not being clear

the change of kernels followed AFTER I had tried everything else as I found a report of kernel above 5.0 resolved the issue for someone else

sorry to be so vague but I spent many many hours trying to find a solution and have got a bit lost in the timeline

there are many reports (with or without puppy) with HDMI output failures so again suspecting a kernel change may resolve, the trouble is the kernels I tried within bionic failed to boot to a working screen

I plan on trying easy 2.2.20 tomorrow as it has a 5.4x kernel

again, apologies for the confusions

:)
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#8 Post by bigpup »

This may help
http://murga-linux.com/puppy/viewtopic.php?t=110444
The things they do not tell you, are usually the clue to solving the problem.
When I was a kid I wanted to be older.... This is not what I expected :shock:
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#9 Post by ally »

bigpup wrote:
OK.
The monitor is a TV.
>>> sorry, no tv is a monitor (it was zero dark thirty!)

:)
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#10 Post by ally »

hi bigpup, thanks for link, already been there

bionic does not have the asoundrc so didn't go any further but will try the

Code: Select all

xrandr --output HDMI-0 --auto  #switch on HDMI output
:)
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#11 Post by ally »

the above command failed on both bionic and fatdog with the same error (I'll post later as on the dodgy machine at present

attached is the mscw report, it shows that it tries to set HDMI output on the intel card, maybe somebody can make sense of the info

:)

ps - tried barry's new easy 2.20 and the same problem as all >5.0 kernels with screen tearing when x happens
Attachments
mscw.report.txt.gz
fake gz
(11.66 KiB) Downloaded 79 times
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#12 Post by Flash »

ally wrote:
bigpup wrote:
OK.
The monitor is a TV.
>>> sorry, no tv is a monitor (it was zero dark thirty!)

:)
It's not clear what you meant. If you meant the monitor is a standard monitor and NOT a TV, then it probably has no speakers in it. Mine doesn't. Does the sound work in Windows?
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#13 Post by ally »

it is a standard computer monitor (cello) with hdmi and vga input (no vga out on the pc)

some screen pics showing the analogue intel and the nvidia card listings

https://photos.app.goo.gl/BSrNn3qbmFGZdcg96

and the output from trying the xrandr code above


https://photos.app.goo.gl/wio5fMdS7CmjQA2i7

:)
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#14 Post by Flash »

You said in your OP that the computer has Windows 10. Does the monitor have sound in Windows?
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#15 Post by ally »

yes, it does, sorry again, I thought I had mentioned that (my bad)

sound via headphone speakers to external speaker also works, just the hdmi aspect

I have given up on the >5.0 kernels as I cannot get a functional display, all very frustrating!

:)
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#16 Post by Mike Walsh »

@ ally:-

My new set-up is all running via HDMI (PC > monitor), though I've not attempted to obtain HDMI audio output; no need. I have a fairly powerful Goodman's powered speaker system (with sub-woofer) that I bought several years ago for my .mp3 players. The input lead is identical to what you'd find on a set of earphones.....a 3.5 mm jack plug.

So; I use a 3.5 mm male-to-female extension lead from the speaker system's input lead, run it to the PC's headphone socket, and route audio output through that. Bob's yr uncle; marvellous sound quality.

(It may only be analogue, but it's plenty good enough for my ears!) :D


Mike. :wink:
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#17 Post by ally »

that is my neighbours current set up, it's disappointing to not resolve the problem though!!
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#18 Post by perdido »

These 3 driver packages are appropriate for the stock kernel and if the Asus the GL10CS has the Nvidia GeForce GTX 1060 video

I did not see that the 430.40 driver was tried yet, plus I included all related drivers in case a time traveller runs into this post.

Version: 440.36 - Release Date: Fri Nov 22, 2019
http://distro.ibiblio.org/puppylinux/pe ... x86_64.pet - 193MB

Version: 430.40 - Release Date: Mon Jul 29, 2019
http://distro.ibiblio.org/puppylinux/pe ... x86_64.pet - 94MB
http://distro.ibiblio.org/puppylinux/pe ... x86_64.pet - 157MB

The 430.40b package has a lot more in it than the 430.40 for some reason.
It must have been fed better. :)
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#19 Post by bigpup »

He is not using the 4.19.23 kernel.
The things they do not tell you, are usually the clue to solving the problem.
When I was a kid I wanted to be older.... This is not what I expected :shock:
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#20 Post by ally »

yes he is

I tried alternative kernels as somebody resolved the hdmi output using a 5+ kernel, trouble is they crash the graphics on this machine

I'm having a break from the machine for a couple of days because of family commitments, wlll try them and report back!

:)
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